ERO & Taxpayer Support
TSG provides EROs technical customer support online, via email and phone for your tax office all year. Our Support Team works to know EROs by name not just by EFIN to provide individual service that is fast and efficient. TSG created a power resource called The TSG Helpdesk to give you personalized, efficient support.
What is TSG Helpdesk all about?
- Knowledge Base – The TSG Knowledge Base is a database of technical articles about TSG products and technologies. These articles range from “How to” articles that describe how to complete a specific task to articles that document informative topics related to TSG products. The TSG Knowledge Base is available at tsgsupport.freshdesk.com
- Online / Automated Ticketing – We track your support requests via “ticketing” to ensure what you need is handled quick and efficiently. Tickets are categorized, prioritized & assigned to the right agent or support group, automatically to get issues resolved fast!
TSG’s One Call Resolution
Our Support team’s goal for ERO or taxpayer issues is a one call resolution. While some situations take more time and more communication, we do our best to get it done the first time, quickly and correctly. You can be confident that this our first priority in providing you a great service experience.
TSG Support Guarantee
TSG guarantees rapid, competent responses to our clients’ needs twelve months a year, January through December via phone, online and via email. Should we ever fall short of your expectations, call us directly at 844-TSG-PROS (844-874-7767) or contact your Account Executive who will assist to get you the help you need immediately. That’s TSG!